Subscription Box Terms & Conditions


Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Subscription Renewal: By signing up to a Ruby’s Home Store subscription you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 3 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.



Cancelling your subscription

Cancellation: You may cancel your subscription by logging into your account on the Hometastic Box website 5 days before payment is due, 20th February, May, August or November or email This does not initiate any kind of refund if you fail to cancel before the renewal date.

Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription commitment period, (subscribers prior to August 2023) you will be charged for the remainder of that subscription period. If you subscribed after August 2023 you can cancel at anytime with the same notice mentioned above.

Ruby’s Home Store does not offer a 'free trial' unless stated. You can only cancel after the first box if you select a quarter to quarter subscription. A 12 month subscription is different and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount systems given to new members who want to join up on a new subscription. If you agree to a 12 month subscription you need to stay for the full commitment period. Normal quarter to quarter subscriptions can be cancelled at any point.

Hometastic Subscription Boxes is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile or contacting Jane by email Ruby's Home Store does not accept responsibility to cancel your account on your behalf.  It is up to the customer alone to cancel the subscription. Cancellations must be completed 5 days before the next renewal date.

You must cancel your subscription 5 days before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE , YOU WILL BE CHARGED FOR THAT QUARTER’S SERVICE AND YOU WILL RECEIVE The Hometastic Box.  All cancellation requests received after the renewal date will apply to the following quarter.

Any discount codes received by signing up to Ruby's Home Store will not be accepted for Subscription boxes.

Ruby's Reward points can not be earned or redeemed on Subscription Boxes currently.

Warranty & Limitations

  1. DISCLAIMER: Ruby’s Home Store makes no warranties or representations about the accuracy or the completeness of this content, the content of any site linked to this site, contributors, information or any other items or sites linked to this site. We assume no liability or responsibility for:
  • Errors or inaccuracies of content and materials;
  • Personal injury or property damage of any nature whatsoever, resulting from your access to and use of the website;
  • Any unauthorised access to or use of secure servers and any or all personal information stored therein;
  • Any interruption or down-time on the website;
  • Any bugs, viruses, trojan horses or the like that could be transmitted through the website;
  • Any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted or made available via the Ruby’s Home Store website and social media.
  1. LIMITATION OF LIABILITY: In no event shall Ruby’s Home Store be liable to any third party for any indirect, consequential, incidental, special or punitive damages, including a decrease in profit from your use of the website or social media, contributions or any branded items. Ruby’s Home Store liability to you in respect of any loss or damage suffered by you and arising out of or in connection with this agreement whether in contract, tort or breach of statutory duty.
  2. Everything Ruby’s Home Store sells has its own warranties, and is represented by the various manufactures of said product. In accordance, Ruby’s Home Stores makes no warranty with respect to any product sold other than what is stated here. We do not give warranties expressed or implied with any kind of respect to any products sold on the website.


Prices are all displayed and quoted in Australian Dollars. Ruby’s Home Store reserves the right to do any and all fraud checks required.

Refund policy

Our policy lasts 3 days. If 3 days have gone by since our cut off date CUT OFF DATE of the of the quarter, unfortunately we can’t offer you a refund.

We do not accept returns on boxes and mailers due to change of mind. Please do not send individual products in your purchase back to the manufacturer.

If you have contacted us within three days of cut-off, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.