Shipping Policy

 Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates

We offer $9.95 flat rate shipping to most destinations and free shipping for orders over $150.

*Some larger products are excluded from free or flat rate delivery in rural and remote areas. Please check with us before you order if unsure. We can happily give you a shipping quote.

Free local delivery 

Available for orders over $50 within 5km of Woy Woy NSW.

In-store pickup

You can skip the shipping fees with free local pickup at our address in Woy Woy. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. 

Please have your order confirmation email with you when you come.

International Shipping

Flat rate for most small items to New Zealand is $20. We DO NOT offer other international shipping at present.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@rubyshomestore.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. For larger items we may contact you for another address.